Privacy Policy

1. Introduction

SurFast Surface Cleaning ("we", "us", "our") respects your privacy and is committed to protecting any personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described below.

2. Information We Collect

We collect information you provide directly to us when requesting a quote, scheduling service, or contacting us, including:

• Your name, email address, and phone number
• Service address or city
• Details about the surfaces and services you're interested in
• Any additional information you choose to share in messages

We may also automatically collect limited technical information when you visit our website, such as IP address, browser type, pages viewed, and referral source, to help improve our site.

3. How We Use Your Information

We use the information collected to:

• Respond to quote requests and customer inquiries
• Schedule, perform, and follow up on services
• Send service reminders, appointment confirmations, and invoices
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our business

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share limited information only in the following cases:

• With trusted service providers (e.g., scheduling, invoicing, or hosting tools) who help us operate our business and who are bound to confidentiality
• When required by law, court order, or to protect our legal rights
• In the event of a business transfer (sale, merger, or acquisition)

5. Cookies & Tracking

Our website may use cookies and similar technologies to remember your preferences and analyze site traffic. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the website but will not prevent you from requesting a quote.

6. Data Security

We take reasonable administrative, technical, and physical steps to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymize it.

8. Your Rights & Choices

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct or update inaccurate information
• Request deletion of your information, subject to legal record-keeping requirements
• Opt out of marketing communications at any time

To exercise any of these rights, contact us using the details below.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from minors. If you believe a child has provided us with personal information, please contact us and we'll promptly remove it.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us:

SurFast Surface Cleaning
Collin and Rockwall County, TX
Phone: (972) 656-9616